Refund Policy
MOED LTD, company number 17441845. Last updated 6 September 2026.
The short version. Before Moed opens in London, you can ask for your £49 back at any time and we will refund it in full, no reason needed. Once the first wave has opened and your account is live, the membership has been delivered and is no longer refundable.
Before we open
Write to admin@moed.uk from the email address you paid with. We refund the full £49 to the card you used, normally within five working days and always within fourteen.
Your statutory cancellation right
Because you are buying at a distance, UK consumer law also gives you a fourteen day right to cancel from the day of purchase. Our policy above is wider than that right, not narrower: before we open, you can cancel whenever you like.
After we open
Once the first London wave has opened and your account is live, the twelve months of access have started and the membership is no longer refundable. You can of course stop using Moed at any time, and nothing renews without your agreement.
If we do not open
If Moed has not opened in London within twelve months of your payment, write to us and we will refund you in full.
If we close your account
We do not refund a membership that we close for abusive behaviour or misrepresentation, as set out in our terms.
How to reach us
Email admin@moed.uk, or write to MOED LTD, 61 Inverness Mews, London E16 2SP.