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Protocols for Law Enforcement

MOED LTD, company number 17441845. Last updated 11 September 2026.

1. Who we are

Moed is operated by MOED LTD, a company registered in England and Wales, company number 17441845, registered office 61 Inverness Mews, London E16 2SP. We are the data controller for member data and are established solely in the United Kingdom.

2. Where to send a request

Send all law enforcement correspondence to admin@moed.uk with Law enforcement request in the subject line. Requests may also be served by post at the registered office above, but email reaches us faster and we treat it as valid service. Please write from an official force or agency email domain, or attach headed documentation; we cannot act on requests from personal accounts.

3. What a request must contain

• the requesting agency, the officer's name, rank or role, collar or badge number, and a direct telephone number we can verify you on;
• the legal power you are relying on, and a copy of the order, warrant, notice or statutory request where one is required;
• the identifiers you hold: email address, registered mobile number, Moed profile name or account reference, and any relevant transaction or payment reference;
• the exact categories of data sought, and the date range;
• the offence or matter under investigation, in enough detail for us to judge necessity and proportionality;
• whether you are asking us to delay notifying the member, and on what basis.

Requests that name no legal basis, or that ask for everything we hold on a person without a date range or a stated purpose, will be refused or returned for narrowing. That is not obstruction: we are required to disclose only what is necessary and proportionate.

4. Legal basis for disclosure

Where a UK authority requests personal data for the prevention or detection of crime, the apprehension or prosecution of offenders, or the assessment or collection of tax, we may disclose it under the exemption at Schedule 2, Part 1, paragraph 2 of the Data Protection Act 2018, if the disclosure is necessary and proportionate. We also comply with court orders, production orders under the Police and Criminal Evidence Act 1984, and other lawful process validly served on us. We do not disclose data voluntarily where no lawful basis applies.

5. What we hold

The data we can produce may include the account registration details (name, email address, mobile number, date of birth as given, date and time of registration), identity verification records including the live selfie check result, profile content and photographs, records of matches and the meetings we arranged, messages exchanged between members, technical logs such as IP addresses and timestamps of access, and payment records. Card numbers are never held by us: payments are processed by Stripe, and requests for full payment instrument data must be directed to Stripe.

We keep data only as long as our privacy notice allows. If an account has been closed and its data deleted, we cannot produce it. Ask us to preserve data early if you expect to need it.

6. Preservation requests

You may ask us to preserve a specified account's data while you obtain legal process. Send the request to the address above with Preservation request in the subject line, identifying the account and the data to preserve. We will preserve a snapshot for 90 days and extend once for a further 90 days on a written request. Preservation is not disclosure: the data is held, not released, until lawful process arrives.

7. Emergency disclosure

Where there is a risk of death or serious physical harm to any person and there is no time to obtain legal process, write to admin@moed.uk with EMERGENCY law enforcement request in the subject line. Set out the nature of the emergency, the person at risk, why the data will help, and why it cannot wait. We aim to respond to emergency requests within hours, and we disclose only the information reasonably needed to address the emergency.

8. How quickly we respond

We acknowledge law enforcement requests within one working day and aim to answer substantively within 10 working days, or sooner where a court order sets a shorter date. Emergency requests are handled immediately. We may come back to you to verify your identity or to narrow the request before producing data.

9. Notice to members

Our policy is to tell a member when their data has been requested, so that they can seek their own legal advice, unless we are prohibited from doing so by law or court order, or unless notifying them would create a risk of harm to a person, of destruction of evidence, or of obstruction of an investigation. Tell us in your request if you need notice delayed, and why.

10. Requests from outside the United Kingdom

MOED LTD is established only in the United Kingdom. Authorities outside the UK should proceed through a mutual legal assistance treaty, letters rogatory, or another recognised international channel, unless a treaty in force permits direct service on UK providers. We will still accept and act on preservation and emergency requests from overseas authorities in the meantime.

11. Data we report on our own initiative

We report child sexual abuse material and credible threats to life to the appropriate authority without waiting to be asked, and we cooperate fully in any resulting investigation.

12. Costs and evidence

We do not charge for responding to lawful requests. Where you need a witness statement under section 9 of the Criminal Justice Act 1967, or a certificate under section 69 of the Police and Criminal Evidence Act 1984, say so in the request and we will provide one with the disclosure.